ILS

FAQ

- Q: How long does shipping take?
- A: Our average delivery time is 8-15 business days after processing.
- Q: Do you offer tracking?
- A: Yes! A tracking link will be sent to your email once your package is on its way.
- Q: What is your return policy?
- A: We offer a 30-day satisfaction guarantee for any damaged or incorrect items.

Frequently asked questions

We love our products and we’re sure you will too! That’s why we offer a 30-Day Risk-Free Trial. If you’re not 100% satisfied, we’ll give you a full refund—no hard feelings.

Most of our items are eligible for returns. However, please note that clearance items and personalized products are considered final sale and cannot be returned. We clearly mark these items on their specific product pages for your convenience.

Orders are typically processed within 24-48 hours. Due to high demand and our commitment to quality, please allow 8-15 business days for delivery. You’ll receive a tracking number via email as soon as your package is shipped so you can follow its journey!

We ship from our global fulfillment centers to ensure you get the fastest delivery possible. Every order is handled with care by our PetZen quality control team.

Free Shipping Worldwide! We believe in transparency, so there are no hidden fees at checkout. We’ve got you (and your pet) covered

Country/Region

Country/Region

FAQ

Frequently asked questions