ILS

Shipping Policy

- Processing Time: All orders are processed within 1-3 business days.
- Shipping Time: We offer Free Tracked Shipping on all orders.
- Estimated Delivery: Please allow 8-15 business days for your order to arrive.
- Tracking: You will receive a tracking number via email as soon as your order ships.

Frequently asked questions

We love our products and we’re sure you will too! That’s why we offer a 30-Day Risk-Free Trial. If you’re not 100% satisfied, we’ll give you a full refund—no hard feelings.

Most of our items are eligible for returns. However, please note that clearance items and personalized products are considered final sale and cannot be returned. We clearly mark these items on their specific product pages for your convenience.

Orders are typically processed within 24-48 hours. Due to high demand and our commitment to quality, please allow 8-15 business days for delivery. You’ll receive a tracking number via email as soon as your package is shipped so you can follow its journey!

We ship from our global fulfillment centers to ensure you get the fastest delivery possible. Every order is handled with care by our PetZen quality control team.

Free Shipping Worldwide! We believe in transparency, so there are no hidden fees at checkout. We’ve got you (and your pet) covered

Country/Region

Country/Region

Shipping Policy

Frequently asked questions