Frequently asked questions
What is the return policy?
We love our products and we’re sure you will too! That’s why we offer a 30-Day Risk-Free Trial. If you’re not 100% satisfied, we’ll give you a full refund—no hard feelings.
Are any purchases final sale?
Most of our items are eligible for returns. However, please note that clearance items and personalized products are considered final sale and cannot be returned. We clearly mark these items on their specific product pages for your convenience.
When will I get my order?
Orders are typically processed within 24-48 hours. Due to high demand and our commitment to quality, please allow 8-15 business days for delivery. You’ll receive a tracking number via email as soon as your package is shipped so you can follow its journey!
Where are your products manufactured
We ship from our global fulfillment centers to ensure you get the fastest delivery possible. Every order is handled with care by our PetZen quality control team.
How much does shipping cost?
Free Shipping Worldwide! We believe in transparency, so there are no hidden fees at checkout. We’ve got you (and your pet) covered